- Rhea Bisnar Last Update: March 31, 2017

Desk.com Is All About Customer Support and Your Business. 

Meet a unique support app that has everything a fast paced and growing business needs to utilize in order to give awesome customer service: Desk.com. It’s an easy app that  is up and going in no time and you can see all of your cases and interact with your clients across all channels.

Many of the unique services Desk.com provide are:

The ability to offer multi channel support. Did you know that over 70 percent of people online are using a social network to look for customer support? Desk.com helps you do just that a whole lot easier.

The ability to optimize processes. Optimize your client support processes with tools like custom macros, configurable business rils and case filters to ensure that you assign cases to the right people and get the right answers to your clients super fast.

The ability to help your clients from anywhere. Desk.com has a native iOS app that is super easy to use to your agents can respond to your clients, collaborate with fellow team member and get insights into the work flow and your trends no matter where you are or what time of day it is.

The option for your clients to help themselves. Desk.com even gives your clients an option with your custom branded self service site. It’s mobile friendly so they can get their information whether on the go or at work.

Help you make smarter decisions with analytics and reporting tools. Desk.com has a native reporting and analytic tool that helps you manage instant visibility into support team performance. You can take on customer challenges and enable better business decisions with the information you gather from these tools.

Stay Connected to Whats’ Important. Desk.com has 10 times more APIs than they used to have because they rebuilt their system to make connecting with business systems easier than ever. Included is a tight intergration with Salesforce and their other partners including Google Hangouts, JIRA and more.

The ability to scale with ease. This means you can get everyone in your company involved in support during busy times or as needed. And as those needs grow, you can easily migrate to their ServiceCloud. You can also add part time (Flex) agents as needed.

Desk.com even as a short video showing you how to use their software.

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