Five9 is the leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Inbound Meets Outbound for Active Blending
The Five9 Blended Contact Center gives you a unique mix of inbound and outbound capabilities that work together seamlessly to create Active Blending. Respond proactively to your customers and create a truly differentiated customer experience, while maximizing your agents’ productive time.
Active Blending capabilities adjust to your contact center traffic—always prioritizing inbound customer service calls.
Dynamic predictive dialer technology automatically moves outbound agents to inbound queues, and when there are no inbound calls in queue, it shifts to outbound call processing. You’ll see huge gains in productivity, improved key performance indicators (KPIs), and increased customer satisfaction.
Stand Out from the Competition
Active Blending allows you to easily configure business rules to add and schedule to the outbound queue automatic follow-ups on any interaction. Maximize agent time when there are no calls in queue to:
* Proactively follow up on abandoned calls
* Find out how customers like their recent product purchase
* Flag negative customer surveys for personalized attention
* Let customers know when an order has shipped or an issue is resolved
All the components work together on the Five9 platform as a single system, eliminating the technology gap between inbound automatic call distributor (ACD) functionality and outbound dialers.
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