- Harsh Ajmera Last Update: March 31, 2017

Help Scout is the world’s first invisible help desk and it provides the best way to do email support. Customer emails are personalized, free of ticket numbers and portals. Yet your team enjoys a scalable help desk, designed for team productivity.

What makes Help Scout stand out from a typical help desk is the customer experience they provide. Your customers don’t have to create an account or manage tickets in a complex system. Communications look just like a normal email thread and it maintains the all-important personal touch. Any team of two or more members can collaborate in real-time, keep track of customer history automatically and stay on the same page. This is a perfect tool for small businesses, where they can keep track of their customers and continue building relationships at the same time.

Delight your customers in less time with a scalable help desk which works like an email. Let’s take a look at some of its key features which makes this tool shine:

• Since the main focus of this tool is email, most of your customers won’t even see you’re using it. It will go to them like regular email with your personalised sign. Thus making it personal and they won’t have to lean on a complicated system to get help.
•  It’s a great tool for team work as well; you can add notes to your case works to communicate with your team members. You can see in real-time as well when one of your team members is replying to an email, so there will be no duplicity in your work.
•  Build customer relationships with this tool, when you are on your customer profile it automatically comes with their public information and their presence on various social properties. It makes sure there is no redundancy in your replies as you can see the conversation history with your customers in just one click.

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