How to use ManageEngine ServiceDesk Plus @manageengine #WebToolsWiki

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ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus automates important workflow tasks for a better IT Help Desk Team performance.

Integrate Your Help Desk Requests And Assets And Improve Productivity Of Your IT Service Team


ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps you to improve productivity of your IT Service team and keep your end-users happy.

ServiceDesk Plus allows end-users to submit tickets through different channels.  The solutions module allows you to document best practices and solutions to common problems in an online knowledge base.

ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.

Best notable features are Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities, agent based scanning, help desk API, mobile integration & more.

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