How to use nanoRep @nanoRep #WebToolsWiki

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nanoRep helps to streamline multichannel customer support through self-service and personalization.

nanorep provides a number of digital customer support tools that handle queries coming from multiple online channels. The app helps you to provide personalised, contextual answers and content that is unique to each website visitor. Features include a personalised knowledgebase, contextual answers, user voice analytics, a self-service widget and portal, and ticket management. The app also provides social customer self-service for Facebook.

nanorep uses intelligent customer data such as their location, the pages they’re on and products they’re browsing, their subscription and more to deliver tailored, relevant content and answers. Your customers can access a custom branded self-service portal at any time, as well as product FAQs. You can set up a floating self service widgets on all of your web pages to deliver real-time contextual answers.

nonorep supports ticket management of self-service requests that need the attention of live agents. Features include agent transfer based on skill, as well as query escalation based on level of priority. nanorep’s Voice feature shows you a visual representation of all customer engagement activity such as the most popular questions and the number of answers provided.

Personalized knowledgebase: Deliver dynamic content such as answers, multimedia, articles, and troubleshooting guides in real-time based on user types.

Contextual asnwers: Offer relevant, context-based answers based on user types, behaviour, subscriptions, device, product interest, location, and technical queries.

nanorep Voices: Capture customer information such as preferences and expectations and see them in a visual, graphical map.

Self-service widgets: Integrate a floating widget on any page on your site to engage with customers and provide answers.

Self-service portal: Set up a customised support channel that integrates with your multichannel Q&A knowledgebase and is populated with SEO optimised articles.

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