A Combination of Online Customer Community Applications With A Wide Range of Interaction Methods
What is Lithium?
Lithium is a social customer experience management software for the enterprise , founded in 2001 as a spin-out from GX Media. The company sells largely to enterprise customers and to others multinational companies like Sony, Comcast, Symantec, HP, Best Buy, Research In Motion, and AT&T , also Lithium created technologies for professional rankings and tournaments and now hosts a number of popular gaming sites.
How it help ?
Lithium platform are integrated with online community , social media management and social media analytics. For the customer The Lithium customer Platform is very effective because its combines online customer community applications which includes forums, blogs, innovation management, live chat, and tribal knowledge bases with the broader social Web and traditional CRM business processes, resulting in a wide range of online customer interaction methods.
Lithium also has SaaS-based platform which delivers products on-demand in a hosted environment rather than as traditional, packaged software. Stemming from its gaming roots, the platform incorporates elaborate rating systems for contributors, with ranks, badges, and “kudos counts.”
Lithium Social Customer Experience-
Visit- lithium.com
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