- Harsh Ajmera Last Update: March 31, 2017

A Software To Boost Sales, Solve Issues And Understand Customers

Olark is a lightweight tool to chat with audiences who come visit your website, by using the existing instant messaging client. Visitors on your website appear as buddies on your Buddy list; and their messages to you appear as IMs. It is a great tool for providing your customers live support.

Olark helps to increase your sales by using the power of live chat. When your customers come to your site, you can view their cart content and based on what they are buying you can provide offers to increase sales. With this live chat, your users will feel protected; with a humanized presence for if they need any help. With the constant contact with your customers through this live chat, will provide you with deeper insights of what’s working on your website and what’s not. Thus helping you provide a better service to your customers.

It is a real-time chat tool; let’s take a look at some of its key features:

•  You can see a lot of useful information about the people on your site: referring site, time on site, page views, city, contact (when your chatting with your customers you can see) and the current page it updates as they keep browsing.
•  The chat box is customizable with different themes, colors, and multiple language strings. It is important to make your chat box as visually appealing as possible.
•  When you are operating as a team. Your team members can be logged into different chat clients from multiple locations at once, even on the go. Chats are distributed among operators by either first response or round-robin.
•  Never miss a lead, when you are not around. Just turn your live chat into a contact form, so your customers can always be in contact with you when they need help.

Do you have any tips for using Olark?
Please add them to this list. Please vote up or down any tips that are already here. Thank you!

Do you know any Olark alternatives? Please add the names of each tool to this list and help others to find them and try them out. Please vote up or down any alternative so we find the most popular ones. Thank you!

 

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