- Austin Iuliano Last Update: March 31, 2017

Place A Live Employee On Your Website

 

SnapEngage

Have you ever become frustrated with automated customer service mechanisms and found yourself wanting the simplicity of a one on one interaction with a real person?  If you said yes, then you already understand the premise of this help desk platform.  SnapEngage is a customizable live chat service that is founded around the premise of live human support.

 

Imagine walking in to a store where there are no employees to provide assistance and answer your questions.  While this scenario would never happen in real life, this is exactly what happens on far too many websites.  SnapEngage provides a solution to this problem by placing live employee back in your store – or in this case on your website.

 

SnapEngage loads alongside your website and automatically invites page visitors to chat, allowing you to focus on the customers who respond and demonstrate a desire for this interaction.  Not only is the chat secure, it allows you to retrieve basic information about participating users from their social media profiles.

 

SnapEngage’s live chat includes a number of features to make the user experience as easy as possible such as co-browsing and an option to receive a direct phone call from a customer service representative for additional support.  Not only is your business provided with the tools to match the look of the chat features to your web design, send your artwork to the SnapEngage team and they will do it for you.

 

 

 

All of these features are backed by SnapEngage’s own live chat support team and includes integration with over twenty different apps:

• Basecamp
• Batchbook
• Bizible
• Daddy Analytics
• Desk.com
• Facebook
• FogBugz
• Full Contact
• Help Scout
• Highrise
• Jira
• Join.me
• LeadFormix
• Lighthouse
• Microsoft Dynamics CRM
• MindTOuch
• Pivotal Tracker
• Rapleaf
• Salesforce
• SAP Business ByDesign
• UserVoice
• Zendesk

Do you have any tips for using SnapEngage? Please add them to this list. Please vote up or down any tips that are already here. Thank you!

Do you know any SnapEngage alternatives? Please add the names of each tool to this list and help others to find them and try them out. Please vote up or down any alternative so we find the most popular ones. Thank you!

 

We hope you enjoy SnapEngage. To search for any other online tool please use our search box at the top of the page. If you have benefited from what you have learned here we hope you will consider sharing this page with your social media friends by using one of the sharing buttons out on the left. Thank you!

If you have any questions about SnapEngage please ask in the comment boxes below either Google+ or click over to Facebook. If you know lots about SnapEngage or any other tool featured in The Web Tools Wiki then please let us know in the comments as well. We will connect with you and give you editing rights. We often pay regular editors for their time.