A Collaborative Customer Service Email Support System Designed To Simplify Workflow With Friendly Results
Businesses only need to forward their customer support emails to SupportBee, and they will organize them into a series of tickets or inquiries. The tickets are then directed toward specific customized groups within your company based on topic or keywords. Support Bee’s system automatically manages ticket states so that you don’t have to, and ensures customer service questions will never fall through the cracks.
Unlike other help desk systems, SupportBee doesn’t charge per individual that the support email is forwarded to (per agent), but only per ticket. This business model fosters a collaborative approach allowing company employees to work together to provide the best possible solution. SupportBee also includes a toolkit that comes with imbedded contact forms, support analyses, and snippets and keyboard shortcuts to speed up the process while still maintaining relevant personal replies.
SupportBee does all this while remaining invisible to your clients, providing the efficiency and security your business expects. This service is also compatible with a large number of popular business applications:
- Bulk SMS
- Capsule CRM
- Github Issues
- JIRA OnDemand
- Pivotal Tracker
Do you have any tips for using SupportBee? Please add them to this list. Please vote up or down any tips that are already here. Thank you!
Your top tips on how to use @SupportBee #Crowdify #GetItDone
Your top tips on how to use @SupportBee #webtoolswiki
Do you know any SupportBee alternatives? Please add the names of each tool to this list and help others to find them and try them out. Please vote up or down any alternative so we find the most popular ones. Thank you!
Your suggestions for alternatives to @SupportBee #Crowdify #GetItDone
Your suggestions for alternatives to @SupportBee #webtoolswiki
We hope you enjoy SupportBee. To search for any other online tool please use our search box at the top of the page. If you have benefited from what you have learned here we hope you will consider sharing this page with your social media friends by using one of the sharing buttons out on the left. Thank you!
If you have any questions about SupportBee please ask in the comment boxes below either Google+ or click over to Facebook. If you know lots about SupportBee or any other tool featured in The Web Tools Wiki then please let us know in the comments as well. We will connect with you and give you editing rights. We often pay regular editors for their time.