How to use 8×8 Virtual Contact Center @8×8 #WebToolsWiki

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The success of your business depends on the customer experience. You need a contact center solution that makes it exceptional. With 8×8 Virtual Contact Center,
you can deliver a superior customer experience and lower costs using advanced technology that’s hosted in the cloud.

8×8 Virtual Contact Center is a hosted call center solution that delivers greater agent productivity and flexible call center management, at a fraction of the cost of traditional call center solutions. The 8×8 Virtual Contact Center works with 8×8 Virtual Office VoIP phone service to give you an easy-to-use yet extremely powerful contact center.

The Fastest, Easiest Way to Deploy a World-Class Virtual Contact Center

Low start-up costs, low monthly fees—Implement with no hardware (except phones) to install or manage, just one low monthly fee.

Advanced call center features—Empower your team with advanced capabilities like skills-based routing, multimedia queuing, and realtime monitoring and reporting.

Your agents, anywhere—Unite local and remote agents under one virtual call center. All information is routed through our hosted call center application, so you can establish routing rules and agent groups without limiting you to a single physical location.

Get started quickly—Deploying a call center is now fast and easy; our jumpstart program gets you up and running fast.

Change is good—Configure your call center or make changes on the fly, without any assistance from your IT department. If you have a telesales group, a technical support helpdesk, or a customer service department, we have a solution for your business.

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