CustomerSure is a simple web-based software to help users collect, share and act on customer feedback. It is particularly ideal for businesses who understand good customer service.
The software has a range of practical features that help improve satisfaction, drive up retention, repeat business and recommendations.
With CustomerSure, you can easily design satisfaction surveys and customer service pages that integrate with your website. This makes it easy to collect honest and timely feedback from customers and share it with everyone in the business. With this kind of great service, your customer will feel valued and inclined to recommend you.
The survey tool allows you to create and send customer satisfaction surveys in seconds. These surveys are aimed at delivering maximum returns as they are are quick and easy to complete. By delivering satisfaction surveys after every customer interaction (sale, contact, support), you are giving your business the best chance to solve and problems that may have arisen, and to ensure that you achieve maximum customer retention.
Also by responding to feedback promptly, you improve brand loyalty and satisfaction, which in turn drives recommendations.
CustomerSure helps you share feedback with your whole team, so that everyone in the business understands the needs of your customers, and the reasons they may leave. It allows you to assign and manage tasks for each piece of feedback you receive; and to track these tasks through to completion – including closing the loop back to your customers.
The business dashboard helps you to analyse trends in satisfaction and identify and deal with the key issues. CustomerSure also allows you to publish the feedback you are getting, and your responses, so that prospects and potential customers are more likely to choose you over your competition.
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