Enchant provides simple customer support for growing teams.It makes your customer support process simpler, faster and more personal. It displays Shopify customer and order details alongside customer emails. It also helps you build lasting relationships with customers.
Unlike a traditional help desk, Enchant is completely invisible to your customers. They see no ticket numbers and have nothing to log in to. At the same time, your’ll have everything you need to deliver fast, efficient and personalized customer support.
It’s super easy to pick up and get going. Your team will need minimal training. Your emails look like normal emails. There are no scary ticket numbers. There is nothing to log in to. To your customers, it’s just email.
Enchant is designed to fit your workflow. Multiple teams responsible for different kinds of customer requests? Multiple levels of support? Multiple email addresses? Not a problem. Build as many support queues as you need. Organize your team your way.
Integration with Shopify comes out of the box. This means that when you look at a customer request, you’ll see their Shopify customer profile and recent orders along side the request. No more jumping back and forth between tabs!
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