How to use ITSM 365 @itsm365 #WebToolsWiki

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itsm365

Out-of-the-box solution covering all your needs. Manage incidents, problems, tasks and changes. Get the approval from your users. Sign and control SLA contract. Build your configuration database & knowledge base.

Real cloud
You spend your time with your customers and we spend our time with your ITSM 365 Service Desk. You scale you support activity with confidence as we guarantee all maintenance, security and privacy
Plug and Play
Preset Service Desk for a quick start. All the processes are configured. We help to import your entry data on customers, CMDB and you go live in 3 days
ITIL-ready
10 best qualified IT service management processes implemented in one solution. All you need for a full automation of your client support and yet affordable
Extremely customizable
A unique offer on the market – embedded Enterprise-class configuration platform. You don’t need to adapt your business to the Service Desk. You create a Service Desk that adapts to your current business and your future needs
Developer rich API
A flexible platform that plays nice with others. You integrate ITSM 365 with MS Active Directory, CRM & billing system, Internet portals, and any external database
All features – one price
Access to all ITSM 365 modules, no extra charges. Affordable pricing model, no additional cost for end-user logins or managed assets.

You register, dispatch and control work on the client’s requests. It’s easy to build a 1st, 2nd, 3rd line support structure in your customer support team. You provide your users with a full service catalogue and clear SLA rules. You manage tasks related to the request and track the time load for each activity.
You control your service performance and the performance of your team. Starting from the first day, you know the quality of the SLAs and customer’s satisfaction. Any report for the internal meeting or for client’s demand is done within 1 minute in any format you need (pdf, xls, csv, html).
ITSM 365 offers you a full range of tools to interact with your customers on their requests. You manage all communication via e-mail or self-service portal. Your customers do not need to do a full description on a problem but simply insert a screen shot from cash. Once the request is treated, you receive a rated feedback from your users so you can track customer service performance.
All the information on customer’s requests, service contracts and SLA is available in one place. You add here a Help section and customers can get the answer themselves. Your customer submit new requests, follow the updates, chat with you and even approve service changes or special support works.
ITSM 365 Standard edition gives you a free hand on customization. ITSM 365 configuration platform offers you an extreme flexibility of Corporate level Service Desk but yet affordable.

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