How to use LiveAgent @LiveAgent #WebToolsWiki

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live agent

LiveAgent Helpdesk & Live Chat is an “all-in-one” customer service software which solves all of your customer support troubles. Now only for $450/One-time-fee.

Simple, yet powerful interface:
Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords – all from one place.

All important help desk and live chat features included:
POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Email templates, Voice integration, Real-time website monitoring and statistic, Chats, Facebook integration, Knowledgebase, Live Suggestions as you type, Feedback and Contact forms, Agent rating, Gamification, Multilingual, Ticket Filters, File sharing and attachments, Chat button templates and much more.
All features are fully customizable, no HTML coding is required.
Strengthen relationships with your customers. Be number one in customer service and let them spread the good word about you. Increase your sales. Seize the throne!
Collect all communication from your customers and let LiveAgent process it. Route it to the right support representatives at the right time.
Handle customer requests from one universal inbox. It’s super easy – even a child can use it.
Chat is the fastest way to connect with your customers and reach potential clients in real time. LiveAgent has it built-in!
Motivate your customer service reps with badges and rewards. Provide support to customers even when offline. Adapt your helpdesk to your website’s style and language… LiveAgent has the right portion of juicy helpdesk features.
Measure customer satisfaction rate and watch how it increases. Analyze your help desk performance. Reward the right support representatives and motivate others.

Do you have any tips for using LiveAgent? Please add them to this list.
Please vote up or down any tips that are already here. Thank you!

Do you know any LiveAgent alternatives?
Please add the names of each tool to this list and help others to find them and try them out.
Please vote up or down any alternative so we find the most popular ones. Thank you!

We hope you enjoy LiveAgent. To search for any other online tool please use our search box at the top of the page.
If you have benefited from what you have learned here we hope you will consider sharing this page with your social media friends by using one of the sharing buttons out on the left. Thank you!

If you have any questions about LiveAgent please ask in the comment boxes below either Google+ or click over to Facebook. If you know lots about LiveAgent or any other tool featured in The Web Tools Wiki then please let us know in the comments as well. We will connect with you and give you editing rights. We often pay regular editors for their time.


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