Provide Customer Support via Tender Support @tenderapp #WebToolsWiki

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Tender Support is a customer support service that boasts several features.

A public forum is in place allowing you to offer a public space where your users can discuss common issues and get feedback. Certain categories can be kept private (billing, orders, etc).

Tender Support also has Echo Templates to help you repeat answers to frequently asked questions. You can create frequently re-used answers from scratch, or use one of the tool’s existing support masterpieces. Echo Templates are a time saver that lets you give answers with a personal touch.

With the Assignment feature, you can assign any discussion to a specific team member and can also have that discussion in one ore more queues. Assignment is not visible to end-users but only your support staff.

Tender can remind you when a discussion has not received a reply in a month, a week, a day, or even an hour. Track and view incoming discussions by week, month or year. View the data for every discussion including response
time, responder name, and resolution time.

All customers can be filtered as well and you can set up special limited access to articles, discussions, and even make sure that your most important users get priority attention in your inbox.

tendersupport

Do you have any tips for using Tender Support? Please add them to this list. Please vote up or down any tips that are already here. Thank you!

Do you know any Tender Support alternatives? Please add the names of each tool to this list and help others to find them and try them out. Please vote up or down any alternative so we find the most popular ones. Thank you!

We hope you enjoy Tender Support. To search for any other online tool please use our search box at the top of the page. If you have benefited from what you have learned here we hope you will consider sharing this page with your social media friends by using one of the sharing buttons out on the left. Thank you!

If you have any questions about Tender Support please ask in the comment boxes below either Google+ or click over to Facebook. If you know lots about Tender Support or any other tool featured in The Web Tools Wiki then please let us know in the comments as well. We will connect with you and give you editing rights. We often pay regular editors for their time.


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