Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online.
Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management.
It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.
We help you to provide a great customer support experience. Manage, prioritize and close an ever-increasing number of requests that reach your help desk through different channels. Build and publish a support knowledge base. Analyze and improve the performance of your support team. Zoho Support is a flexible, web-based help desk app that allows you to provide the support experience your customers deserve.
With information at-hand about SLA, priorities and other variables, plus queue management and filtering options, your support agents will always be focused on the most important tickets. Additionally, the advanced workflow helps you to automate assignments, alerts, emails and even start tasks.
Adapt Zoho Support to suit your business needs – custom fields, notifications, mail templates, define your own SLAs and workflows that suit your business. You can even integrate Zoho Support with other systems with our advanced API.
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"After years of struggling with a sub-par internal tool for tracking customer issues, we have been nothing but pleased since implementing the Team Support solution! It has definitely surpassed my expectations and their customer support is aligned perfectly with our philosophy, which makes the customer experience beyond satisfactory!" Veronica L.
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